At Pet O’Licks Dubai, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- You must provide a valid proof of purchase or order confirmation.
- Products that are damaged due to misuse or improper handling are not eligible for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are defective or damaged upon delivery:
- Opened pet food
- Opened treats
- Opened supplements
- Grooming products that have been used
- Personalized or custom-made products
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
We will review your request and arrange a replacement or refund where applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed to your original payment method.
- Refunds are typically completed within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our mistake or a defective product.
Return Shipping
If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.
If the product is defective, damaged, or incorrectly shipped, Pet O’Licks Dubai will cover the return shipping costs.
Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Exchanges
We offer exchanges for defective or damaged products, subject to product availability.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support: